Author: Aileen Scott
Virtual numbers offer a plethora of benefits. Globalization and multinational corporations have enabled businesses to transcend geopolitical boundaries. A robust yet flexible communication system is essential to these large-scale operations.
It is challenging to coordinate an international team that hails from all corners of the world. Due to different time zones, even finding a common slot for a meeting can be difficult. In addition, instabilities with the Internet and technical issues make things even more difficult.
Communication and coordination challenges in every aspect of your business can be overcome with cloud telephony. Cloud-based numbers are one such solution that helps you maintain a seamless connection with your stakeholders, 24*7 and regardless of location.
Before jumping into the details, let us walk you through the idea about Cloud-based numbers and their functioning.
What is a Virtual Number?
In contrast to physical phone lines or SIM cards, virtual phone numbers are linked via the cloud instead. Customers dialing a business Cloud-based number are automatically routed to your personal or office number according to a predetermined logic.
Benefits of a Business Virtual Number
Aside from the reduced international phone charges, it has many benefits such as increased brand awareness, round-the-clock availability, etc. Here are some of the advantages and features of a business Cloud-based number:
- Optimize Expenditure
Virtual numbers do not require extensive hardware setup and related infrastructure. All things are well-taken care of by a good virtual number provider like Knowlarity. Additionally, expenditures for related activities such as maintenance, additional staff, and emergency repairs become redundant. For all of these services, you pay an inexpensive subscription fee to a virtual number provider.
Additionally, Knowlarity offers a ‘pay as you go’ model that gives you control over your expenses while allowing you to scale.
- Personal vs. Professional
Professionals know the importance of maintaining a healthy work-life balance. Nevertheless, business owners and entrepreneurs are often swamped by calls throughout the day. A Cloud-based number can separate your business hours and personal hours. A business can forward its calls based on time to a different number. You can receive calls directly at your work during business hours (for instance, from 9 AM to 5 PM). Otherwise, they will either be forwarded to a colleague or go to voicemail.
- Enhance Local Presence
For corporations to establish ties with the community, they must blend in with locals. This can be achieved by having local numbers. As a result, a brand is better associated with people while enhancing its trust factor. The likelihood of a customer answering a call from a local number is higher than from an unfamiliar code.
Depending on the city, businesses can choose varying numbers. Your agents would have access to better and more customized information tailored to a particular region and help you analyze call data specific to that region.
- 24×7 Connectivity
Nowadays, it is imperative for businesses to be connected round the clock. It is almost impossible for a company to afford to miss a single opportunity to gain new clients. Cloud-based numbers automate this process, routing calls directly to the destination of your choice. So, you can get in touch no matter where you are. Having the ability to work remotely can also give your agents more operational flexibility. This technology provides you with the assurance that you will never miss a phone call again.
- IVR Integration
Ever wished you could automatically greet your Punjabi customers while your Bengali-speaking customers were greeted in Punjabi? With Cloud-based numbers and IVR technology, you can accomplish this and more!
Using Interactive Voice Response (IVR), you can automate your entire communication process. Using prerecorded messages, it greets all incoming calls and sends them to the right agents. In addition, callers can benefit from self-help tools, as well as priority service. By reducing wait times and upgrading analytics, companies are able to increase efficiency.
- Number Portability
An effective business number is often used as a signal of your identity. Your brand image and sales will suffer if you change your number in the middle of your campaign.
Cloud-based numbers can be easily portable, ensuring your number stays yours! It is easy to transfer a number within a city or to try a different cloud-based telephony service provider by paying a small fee.
Conclusion
An enterprise phone number comes with a number of benefits. Among them is the ability to include or decrease numbers, customize your voicemail during any period, forward calls anywhere, and request custom changes directly from your support provider.
With a Cloud-based number, you’ll have access to all of these features. In addition, cloud-based numbers have everything in the store that an organization needs to expand its total base, unlike traditional telephony systems that don’t provide all of these services.
Additionally, the whole process is so easy to place up with that it is hassle-free to get used to. First, you’ll need to set up your Internet connection. Next, Knowlarity will install the contact center for your office phone system.